Payment & Shipping Policy

01 Payment Methods

Sirohi e-Store may provide multiple payment options depending on product, order value, location and availability at checkout.

02 Payment Confirmation

An order is considered successfully paid only after the payment has been successfully confirmed by the applicable payment gateway or financial institution.

In certain cases, payment confirmation may take additional time due to banking, payment gateway or technical processing.

If an amount has been debited from your account but your order is not confirmed, please contact us with the relevant transaction details.

03 Cash on Delivery

Cash on Delivery ("COD") may be offered for selected products, order values and delivery locations.

• COD availability may vary by location and product.
• Certain high-value products may require prepaid payment.
• COD orders may be subject to verification before dispatch.
• Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability.

04 Order Processing & Dispatch

After successful order confirmation and payment verification, the order will be processed for dispatch.

Orders are generally processed and dispatched within 1–2 business days, unless a different timeline is specifically mentioned on the product page, during checkout or in a promotional offer.

Processing time may be longer during major sales, festivals, holidays, product launches, operational disruptions or periods of exceptionally high order volume.

05 Shipping & Delivery

Sirohi e-Store provides shipping services across India, subject to product and destination serviceability.

Orders may be shipped through third-party logistics and courier partners selected based on destination, product type, availability and operational requirements.

06 Delivery Partners

Depending on the shipment and destination, orders may be delivered through one or more logistics partners.

07 How Your Order Reaches You

08 Estimated Delivery Timeline

Delivery timelines depend on the destination, courier network, product availability and other operational factors.

The estimated delivery date, where available, may be displayed during checkout or communicated after dispatch.

09 Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

Where a product or promotional offer specifically provides free delivery, the applicable shipping charge may be waived subject to the conditions of that offer.

10 Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name of the recipient
• Complete address
• PIN code
• Valid mobile number
• Any other information required for successful delivery

Sirohi e-Store may not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccessible delivery information provided by the customer.

11 Order Tracking

Where tracking is available, shipment tracking information may be shared with the customer through email, SMS, WhatsApp or other available communication channels.

Tracking information is provided by the applicable logistics partner and may take some time to update after dispatch.

12 Delivery Attempts & RTO

Courier partners may make multiple delivery attempts depending on their operational policies.

An order may be returned to origin ("RTO") if delivery cannot be completed due to reasons such as:

• Customer unavailable
• Incorrect or incomplete address
• Customer refusing delivery
• Failure to provide required delivery confirmation
• Location being inaccessible or unserviceable
• Other circumstances determined by the logistics partner

13 Damaged or Tampered Package

Please inspect the outer packaging at the time of delivery.

If the package appears damaged, opened, crushed, wet, tampered with or otherwise unusual, please take clear photographs before opening the package and contact us as soon as possible.

For electronic products, customers are strongly advised to record a continuous unboxing video from the sealed package through inspection of the product and accessories.

14 Unboxing & Product Verification

For high-value electronics such as mobile phones, laptops, tablets, televisions and other electronic products, customers should carefully verify the product immediately after delivery.

Where a claim is raised, we may request supporting information such as photographs, continuous unboxing video, packaging details, IMEI number, serial number, invoice or other relevant information.

15 Serviceability & Delivery Restrictions

Certain products may not be deliverable to every PIN code because of product size, weight, manufacturer restrictions, courier limitations, regulatory requirements or other operational reasons.

If a selected product is not serviceable to your location, the order may not be accepted or may be cancelled with an applicable refund where payment has already been received.

16 Cancellation After Payment

If an order is cancelled before dispatch and a refund is applicable, the refund will generally be processed through the applicable payment method or payment processing system.

Once an order has been handed over to the logistics partner, cancellation may no longer be possible and the applicable Cancellation & Return Policy will apply.

17 Payment Failure & Refunds

If a payment is unsuccessful, the order may not be confirmed even if the amount appears to have been temporarily debited from your bank account.

Where a refund is approved, the processing time may depend on the payment gateway, bank, card issuer or other financial institution.

18 Delivery Delays Beyond Our Control

Sirohi e-Store shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, floods, fire, extreme weather, strikes, transportation disruptions, government restrictions, riots, pandemics, telecommunications failures, cyber incidents, supply-chain disruptions or other unforeseen circumstances.

19 Changes to This Policy

Sirohi e-Store may update or modify this Payment & Shipping Policy from time to time.

Any updated version will be published on this page together with the revised effective or last-updated date.