SIROHI e-STORE · FAQ
Your Questions.
Our Answers.
Everything you need to know about shopping, ordering, payments, delivery, returns, warranty and your experience with Sirohi e-Store.
Looking for an answer? Start with the questions below.
Welcome to the Sirohi e-Store FAQ Centre.
We've put together answers to some of the most common questions customers ask before and after placing an order.
Can't find what you're looking for? Our team is always happy to help.
Orders
Ordering, confirmation & tracking
Payments
Payment methods, EMI & invoices
Returns
Cancellation, returns & refunds
Support
Warranty, products & assistance
01 Orders & Shopping
01 How can I place an order? +
You can browse products on the Sirohi e-Store website, select your preferred product and variant, add it to your cart and complete checkout using the available payment options.
02 Will I receive an order confirmation? +
Yes. After successfully placing an order, you may receive an order confirmation through available communication channels such as email, SMS or WhatsApp.
03 Can I change my order after placing it? +
Order changes may not always be possible once an order has entered processing or dispatch. Contact our team as soon as possible if you need to make a change.
04 How can I track my order? +
Once your order is dispatched, tracking information may be shared through the available communication channels. Tracking availability depends on the logistics partner and shipment status.
02 Payments & Billing
01 What payment methods are available? +
Depending on availability, payment options may include:
- Credit and debit cards
- UPI
- Net banking
- Digital wallets
- Cash on Delivery
- EMI / financing options
- Other payment methods shown at checkout
02 Do you provide GST invoices? +
Yes, GST invoices are issued where applicable. Customers requesting a GST invoice should provide accurate billing details and a valid GSTIN where required.
03 Are EMI options available? +
EMI or financing options may be available on eligible products and may depend on the customer's eligibility, product category, financial partner and applicable terms at the time of purchase.
04 What happens if my payment is deducted but my order is not confirmed? +
Please contact our support team with the payment reference or transaction details. We will check the transaction status and assist you with the appropriate resolution.
03 Shipping & Delivery
01 Do you deliver across India? +
Yes. Sirohi e-Store provides delivery across India, subject to product and location serviceability.
02 Which courier partners do you use? +
Depending on the shipment, location and product, orders may be delivered through logistics partners such as Delhivery, Ekart, Shadowfax, Blue Dart, DHL and other applicable courier services.
03 How long does delivery take? +
Delivery timelines depend on the destination, product availability, dispatch status and logistics partner. Estimated delivery information may be displayed during the ordering process.
04 What should I do if my package looks damaged? +
If the package appears damaged, opened or tampered with, take clear photographs and contact us promptly. For electronics, we strongly recommend recording a continuous unboxing video.
Keep the packaging. Do not discard the original packaging, labels, accessories or shipping material while your claim is being reviewed.
04 Cancellation & Returns
01 Can I cancel my order? +
You may request cancellation before the order is handed over to the applicable courier or logistics partner. Once dispatched, cancellation may no longer be possible.
02 Can I return a product if I change my mind? +
General change-of-mind returns or exchanges are generally not accepted unless specifically stated for the applicable product or promotional offer.
03 What if I receive a defective product? +
Contact our support team with your order details and information about the issue. Depending on the product and brand, inspection or diagnosis by an authorised service centre may be required.
04 What if I receive the wrong product? +
Contact us promptly with your order number and photographs of the received product and packaging. We will review the issue and guide you through the applicable resolution process.
05 Products & Warranty
01 Are the products genuine? +
Sirohi e-Store aims to supply genuine products sourced through legitimate business and distribution channels. Product warranty and service coverage depend on the applicable brand and product.
02 Do products come with a warranty? +
Warranty coverage varies by product and brand. Where manufacturer warranty applies, warranty service is generally provided by the respective manufacturer or authorised service centre.
03 Why do you need IMEI or serial numbers? +
For applicable products, IMEI and serial numbers may be recorded for billing, inventory management, warranty support, fraud prevention and after-sales service purposes.
04 Can I get support directly from the brand? +
Where manufacturer warranty or service-centre procedures apply, customers may be required to contact or visit the manufacturer's authorised service centre depending on the nature of the issue.
06 Customer Support
01 How can I contact Sirohi e-Store? +
You can contact Sirohi e-Store through the contact information published on our website. Please keep your order number ready for faster assistance.
02 What information should I provide when contacting support? +
Depending on your request, we may need:
- Order number
- Customer name
- Registered mobile number or email
- Product details
- Photographs or videos
- IMEI / serial number where applicable
03 Where can I find your policies? +
Our website contains applicable policies covering areas such as privacy, cancellation and returns, payment and shipping, warranty and e-waste management.
Clear Information
We aim to provide accurate product, pricing, payment and delivery information.
Customer Focused
Our goal is to make your online and offline shopping experience simple and reliable.
Here to Help
If you can't find your answer here, our team can help with your specific query.
Still Have a Question?
Didn't find the answer you were looking for? Reach out to the Sirohi e-Store team and we'll be happy to assist you.
Sirohi e-Store
Operated by Sirohiestore Internet Private Limited
Website: www.sirohiestore.com