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Sirohi e-Store
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FAQ's

What is Sirohi e-Store?

Sirohi e-Store is an omnichannel retailer offering a wide range of products including mobile phones, mobile accessories, lifestyle products, LED TVs, and other electronics. Our store operates both online and offline, providing a convenient shopping experience wherever you are.

Where are your offline stores located?

We have Currently 1 offline stores in  Ambala city. To find the store nearest to you, please visit our Store Locator page or contact our customer service team for assistance.

Can I place an order online and pick it up in-store?

Yes! We offer a Store Pickup option. Simply select this option at checkout, and we’ll notify you when your order is ready for pickup.

What payment options do you offer?

We accept a range of payment methods, including:

  • Cash on Delivery (COD)
  • Prepaid options through Debit/Credit Cards
  • Credit Card EMI options
  • Online payment via Net Banking, UPI, or Wallets
Is COD available for all products?

 Cash on Delivery is available for most products, although some high-value items may require prepaid options only. You’ll see availability details at checkout.

Can I pay using EMI options?

Yes, we offer EMI options on select credit cards. During checkout, choose the EMI option, and select the duration that suits your budget.

Do you offer delivery services?

Yes, we provide delivery services for purchases made online through our website, www.sirohiestore.com. Delivery timelines depend on your location and will be communicated at the time of purchase.

What is your refund and exchange policy?
  • Refunds: We do not offer refunds. All warranties are managed directly by the respective brand.
  • Exchange: We do not have an exchange policy.
  • How do I track my online order?
    Once your order is placed, you will receive a confirmation email or SMS with your tracking details. Use these details to track your order online.
    What brands do you sell at Sirohi e-Store?

    We offer a wide range of mobile phones and accessories from leading brands, including:

    • Samsung
    • OPPO
    • VIVO
    • Apple
    • OnePlus
    • Realme
    • Xiaomi
    • CARVAAN
    • Lyne
    • Portronics
    • Noise
    Does Sirohi e-Store offer E-waste recycling?

    Yes, we are committed to environmentally friendly practices and provide an E-waste recycling service. You can drop off your old devices at our store, and we will handle the recycling responsibly.

    How do I contact customer support?

    For assistance, you can reach out to us via:

    • Email: support@sirohiestore.com
    • Phone: 9034180474
      Our customer support team is available to assist you during business hours.
    Is there a warranty for products purchased at Sirohi e-Store?

    Yes, all products come with a manufacturer warranty. Warranty claims must be handled directly with the respective brand's authorized service center.

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