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Privacy Policy

Effective Date: 15/Nov/2024

 

At SIROHI ESTORE INTERNET PRIVATE LIMITED, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, www.sirohiestore.com, and services. By using our website, you agree to the terms set forth in this policy.

 

1. Introduction

SIROHI ESTORE INTERNET PRIVATE LIMITED (“we,” “our,” or “us”) operates www.sirohiestore.com as an omnichannel platform offering mobile phones, accessories, lifestyle products, LED TVs, and electronics. This policy explains how we handle your personal data to provide secure and efficient services.

 

2. Information We collect the following types of personal information:

a. Personal Data Provided by You:

Name: To identify you during the ordering process.

Email Address: For order updates, promotional messages, and customer support.

Phone Number: To confirm orders and enable communication.

Location Details: To facilitate deliveries and provide location-specific services.

 

b. Automatically Collected Data:

Cookies and usage data to improve website performance and customize your experience.

c. Data from Third Parties:

Payment gateways (e.g., Razorpay)

Marketing tools (e.g., Zoho CRM and Zoho Inventory)

 

d. Data Through Forms:

When you complete forms for purchases, feedback, or inquiries, we collect the provided data for processing and record-keeping purposes.

 

3. Purpose of Data Collection

We collect data to: Process and fulfill your orders.

Provide timely delivery via national and local delivery partners.

Offer store pickup and home delivery options.
Improve our services based on customer behavior and preferences.

Prevent fraudulent activities and unauthorized transactions.

Send promotional offers, discounts, and relevant updates.

 

4. How We Use Your Data

Your data is used in accordance with applicable laws and for the following purposes:Order Fulfillment: Ensuring accurate and timely deliveries.

Customer Support: Addressing your inquiries and concerns.

Promotions: Sending you offers via email, SMS, or notifications.

Analytics: Enhancing user experience by analyzing website performance.

 

5. Data Sharing

To provide seamless services, we may share your information with:

Delivery Partners: To deliver products to your doorstep.

Payment Gateways: To process secure transactions.

Marketing Tools: To notify you about our latest offers and updates.

We ensure all third-party partners comply with privacy and data security standards.

 

6. Cookies Policy

Our website uses cookies to:

Improve user experience.

Track website performance and usage patterns.

Personalize content and promotions.

You can manage cookie preferences through your browser settings.

 

7. Marketing Communications

We may send you promotional emails, SMS, and notifications about new products, discounts, and updates. You can opt out anytime by clicking the “unsubscribe” link in emails or contacting our support team.


8. Payment Information

We store limited payment details, including:

Payment mode.

Date and time of transactions.

Transaction reference numbers.

We do not store sensitive payment information such as card numbers or CVV codes.

9. User Rights

As a customer, you have the following rights regarding your data:

Access Your Data: View the personal information we have on file.

Update Your Data: Correct inaccuracies in your records.

Delete Your Data: Request removal of your information from our systems.

You can exercise these rights by contacting:

Email: support@sirohiestore.com

Phone: 9034180474

 

10. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices. Updates will be communicated through our website.

 

11. Age Restrictions

Our website and services are intended for users aged 18 and above. By using our platform, you confirm that you meet this requirement.

 

12. Security Measures

We use secure servers, encryption, and other advanced technologies to protect your data. However, no method of transmission over the internet is 100% secure.

13. Feedback and Reviews

We collect customer feedback and reviews to improve our services. Sharing reviews may result in their publication on our website or marketing materials.

 

14. Guest Checkouts

We allow guest checkouts without mandatory account creation, enabling you to shop conveniently while maintaining your privacy.

 

15. Contact Information

For any privacy-related concerns, reach out to us:

Registered Office: 2056 B/1 Asa Singh Garden, Naraingarh Road, Ambala City, Haryana-134007. (INDIA)

Email: admin@sirohiestore.com

Phone: 9034180474

Your trust is our priority, and we are committed to protecting your personal data with transparency and integrity.

 

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