Privacy Policy

01 Who We Are

Sirohi e-Store is the brand operated by Sirohiestore Internet Private Limited.

We operate an online and offline retail business offering mobile phones, electronics, accessories, laptops, tablets, home appliances, lifestyle products and related services.

In this Privacy Policy, "Sirohi e-Store", "Company", "we", "us" and "our" refer to Sirohiestore Internet Private Limited.

02 Information We May Collect

Depending on how you interact with us, we may collect information necessary to provide products, services, customer support and other website functionality.

03 How We Collect Information

Information may be collected when you:

• Create or use an account.
• Place an order on our website.
• Provide information during checkout.
• Contact our customer support team.
• Subscribe to communications or promotional updates.
• Submit a review, feedback or enquiry.
• Interact with our website or digital services.

04 Why We Use Your Information

We may use personal information for legitimate business, contractual, service and legal purposes, including:

• Processing and fulfilling orders.
• Providing delivery and logistics services.
• Processing payments and refunds.
• Providing customer support.
• Managing customer accounts.
• Sending order and service notifications.
• Providing warranty and after-sales assistance.
• Preventing fraud and unauthorized transactions.
• Improving our website, products and customer experience.
• Complying with applicable legal and regulatory requirements.

05 Order & Transaction Communications

When you place an order, we may contact you through available communication channels such as email, SMS, WhatsApp, telephone or other transactional communication methods.

These communications may include order confirmation, payment updates, shipping notifications, delivery updates, cancellation, refund, verification and customer-support communications.

06 Marketing & Promotional Communications

Where permitted and where applicable consent or another lawful basis is required, we may send promotional communications about products, offers, campaigns, events or services.

You may opt out of promotional communications using the unsubscribe mechanism provided in the communication or by contacting us through the available support channels.

07 Cookies & Similar Technologies

Our website and service providers may use cookies or similar technologies to support website functionality, understand website usage, improve performance and provide relevant services.

Cookies may be used for functions such as session management, preferences, analytics, security and website performance.

Depending on your browser and device settings, you may be able to manage or restrict cookies. Disabling certain cookies may affect website functionality.

08 Payment Information

Payments may be processed through third-party payment gateways, banks, financial institutions or other payment service providers.

We may receive transaction-related information such as payment status, transaction reference, payment method and related information required to reconcile your order.

09 Sharing Information With Service Providers

We may share relevant information with trusted service providers where reasonably necessary to provide our products and services.

• Payment gateways and payment processors.
• Courier and logistics partners.
• Technology and hosting providers.
• Communication and messaging service providers.
• Customer support and service providers.
• Fraud prevention and security service providers.
• Financial institutions for eligible financing services.
• Professional advisers and service providers where required.

Such sharing will be subject to applicable requirements and appropriate contractual, technical or organizational safeguards where applicable.

10 Legal & Regulatory Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable laws or legal obligations.
• Respond to lawful requests from competent authorities.
• Prevent fraud, abuse or illegal activity.
• Protect the rights, safety or property of the Company, customers or other persons.
• Establish, exercise or defend legal claims.

11 Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Security measures may include access controls, authentication, technical safeguards, organizational controls and other appropriate measures depending on the nature of the information and processing activity.

12 Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud and enforce applicable agreements.

Retention periods may vary depending on the type of information, purpose of processing and applicable legal or regulatory requirements.

13 Your Privacy Rights

Subject to applicable law and the relevant provisions coming into force, individuals may have rights relating to their personal data, including rights to:

• Request information regarding processing of personal data.
• Request correction of inaccurate information.
• Request deletion or erasure where applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance regarding processing of personal data.
• Nominate another individual where permitted by applicable law.

Requests will be handled in accordance with applicable law, verification requirements and any applicable exceptions.

14 Withdrawal of Consent

Where processing is based on your consent, you may withdraw consent through the applicable mechanism provided by us or by contacting us.

Withdrawal of consent may not affect processing that was already carried out lawfully before withdrawal and may affect our ability to provide certain services where the processing is necessary for those services.

15 Children's Privacy

Our website is intended for users who are legally capable of entering into applicable transactions.

We do not knowingly seek to collect personal information from children except where permitted and handled in accordance with applicable law and appropriate parental or guardian requirements.

16 Third-Party Websites & Services

Our website may contain links, integrations or services provided by third parties.

Third-party websites and services may have their own privacy policies and terms. We recommend reviewing those policies before providing information directly to third parties.

17 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or privacy practices.

Any updated version will be published on this page with a revised effective or last-updated date.

18 Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over the Company's place of business, subject to applicable law.

19 Privacy Queries & Grievances

If you have a question, request, concern or grievance regarding the handling of your personal information, please contact Sirohi e-Store through the customer support/contact details published on our website.

Please include sufficient information to help us identify your account, transaction or request and verify your identity where reasonably required.