Cancellation and Return Policy
At Sirohi e-Store, we are committed to providing a smooth and hassle-free shopping experience. To ensure transparency and fairness, please read our detailed Cancellation and Return Policy carefully before making a purchase.
Cancellation Policy
Cancellation Policy
Order Cancellation Guidelines
Cancellation Fee
Steps to Cancel an Order
- Contact our customer support team immediately after placing the order if you wish to cancel.
- Provide your Order ID and details to our team.
- Cancellation requests can be made via:
- Email: Support@sirohiestore.com
- Phone: 9034180474
Important:
Orders cannot be canceled once the product is shipped.
Return Policy
When Can You Return a Product?
Returns are allowed only under the following conditions:
- Defective Product: The product has a manufacturing defect or is non-functional upon delivery.
- Wrong Product Delivered: If a product different from what was ordered is shipped.
Conditions for Returns
- Return Window: Returns must be initiated within 7 days from the date of delivery.
- Original Condition: The product must be in its original, unused condition with:
- All accessories (chargers, cables, etc.)
- Original manuals, warranty cards, and packaging.
- Proof of Purchase: A valid invoice must be presented during the return process.
Non-Eligible Returns
Returns will not be accepted for reasons such as:
- Change of mind after delivery.
- Products damaged due to misuse, mishandling, or improper installation.
- Missing original accessories, manuals, or packaging.
Dead on Arrival (DOA) Policy
For products that are Dead on Arrival (DOA):
- The customer is required to visit the nearest authorized service center of the respective brand to initiate a replacement.
- The brand will evaluate the product and replace it in accordance with their warranty policy.
Note: Sirohi e-Store does not process replacements for DOA cases directly. The replacement will be managed by the brand’s service center.
Replacement Policy
Eligibility for Replacement
- Defective products.
- Wrong products shipped.
Replacement Process
Replacement Process
- Contact our customer support team with your Order ID and issue details.
- Provide evidence, such as photos or videos, highlighting the problem (defect or incorrect item).
- After verification, we will process your replacement request.
Important:
- Replacements are subject to stock availability.
- If a replacement is unavailable, we will provide alternative solutions, such as a refund or exchange.
How to Initiate a Return or Replacement?
Contact Customer Support:
Reach out to our team within 7 days of delivery via:
- Email: Support@sirohiestore.com
- Phone: 9034180474
Provide Required Details:
- Order ID
- Reason for return/replacement
- Supporting evidence (photos/videos of defect or incorrect product
Approval Process:
- Our team will review your request and guide you through the next steps.
- If approved, instructions for return shipment will be provided.
Important Points to Remember
