Cancellation & Return Policy

01 Order Cancellation

Customers may request cancellation of an order before the order is handed over to the applicable courier or logistics partner.

Once the order has been handed over for dispatch, cancellation may no longer be possible.

02 Cancellation After Dispatch

If an order has already been handed over to a courier or logistics partner, cancellation may not be available through our normal cancellation process.

In such cases, the customer may contact our support team and we will review the request based on the current shipment status and applicable logistics conditions.

03 When Can a Product Be Returned?

Sirohi e-Store does not generally offer returns or exchanges simply because a customer has changed their mind, selected the wrong product or no longer requires the product.

A return, replacement or other resolution may be considered where the product is:

04 Damaged or Tampered Package

Customers should inspect the outer package when the order is delivered.

• Check for visible damage, tears, openings or signs of tampering.
• Take clear photographs of the package before opening if visible damage is present.
• Record a continuous unboxing video wherever practical, particularly for high-value electronic products.
• Contact Sirohi e-Store promptly if the contents are damaged or incorrect.

05 Unboxing & Verification

For mobile phones, laptops, tablets, televisions, appliances and other electronic products, customers are strongly encouraged to record a continuous unboxing video starting from the unopened package.

06 Defective Product Claims

If you believe a product is defective, contact our support team with your order details and a description of the issue.

Depending on the product and manufacturer, we may require troubleshooting, inspection, diagnosis or confirmation from the manufacturer's authorised service centre.

07 Dead on Arrival (DOA)

Where a product appears to be non-functional immediately after delivery, the customer should contact us promptly.

Certain brands require DOA confirmation from their authorised service centre before approving a replacement.

08 Return / Replacement Conditions

Where a return or replacement is approved, the product may need to meet the following conditions:

• Product must correspond with the original order.
• IMEI, serial number or other identification must match our records where applicable.
• Product should include applicable original accessories, packaging and documentation.
• Security seals, serial labels and identification marks must not have been intentionally removed or tampered with.
• The product must not show damage caused by misuse, accident, liquid exposure, unauthorised repair or modification, unless otherwise covered by applicable law or manufacturer warranty.

09 Situations Generally Not Eligible

A return or replacement request may not be accepted where the issue is caused by:

• Change of mind or personal preference.
• Incorrect product selection by the customer.
• Accidental or physical damage after delivery.
• Liquid or moisture damage.
• Improper installation, operation or handling.
• Unauthorised repair, modification or alteration.
• Removal or alteration of IMEI, serial number, barcode or security identification.
• Normal wear and tear.

10 Return & Resolution Process

Eligible claims are generally reviewed through the following process:

11 Refunds

Where a refund is approved, the applicable refund amount will normally be processed through the original payment method or another suitable method determined by us.

Processing time may vary depending on the payment provider, banking institution and transaction method.

12 Exchange Policy

General exchange requests due to change of mind, preference or incorrect product selection are not ordinarily accepted.

Where a replacement is approved due to a qualifying defect, wrong product or other eligible issue, the resolution will depend on product availability and applicable manufacturer procedures.

13 Fraudulent or Misuse Claims

We reserve the right to investigate claims where there are reasonable concerns regarding fraud, product substitution, tampering, misuse, serial number discrepancies, repeated abusive claims or other irregular activity.

Where appropriate, we may request photographs, videos, packaging information, IMEI or serial numbers, technical reports and other relevant evidence.

14 Changes to This Policy

Sirohi e-Store may update or modify this Cancellation & Return Policy from time to time to reflect changes in business practices, manufacturer policies, logistics procedures or applicable legal requirements.

The updated version will be published on this page with the revised effective or last-updated date.