Delivery & Tracking
Shipment and delivery
SIROHI e-Store HELP CENTRE
How can we help?
Find answers, track your order and get help with your Sirohi e-Store purchase.
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Type of Issue
What do you need help with?
Choose an option to find the right solution.
Help with your order
Need help with something you purchased?
Login to see your recent orders and get help with a specific purchase.
Your Recent Orders
Help Topics
Find the answer you need
Payment
Payment assistance
Refund
Refund status
Returns & Pickup
Return & replacement
Cancellation
Order cancellation
Bank / EMI
EMI & bank support
Login & Account
Account assistance
Product & Warranty
Product & service
FAQ
Quick answers
Login to your Sirohi e-Store account and open your orders section to check the available order and shipment information.
Please check your order status before making another payment. If your order has not been confirmed, contact Sirohi e-Store support with your transaction details.
Cancellation depends on the current status of your order. Please review the Cancellation & Return Policy or contact support with your order number.
Return and replacement eligibility depends on the product and reason for the request. Please review the Cancellation & Return Policy before submitting your request.
Refund timelines depend on the payment method and status of the cancellation or return. Contact support if the expected timeline has passed.
EMI availability depends on the product, payment method, bank or financing partner and the applicable offer at the time of purchase.
Grievance Redressal
Escalation Matrix
If your issue is not resolved through our usual support channels, you can escalate it through the three-level Sirohi e-Store escalation process.
Need further assistance?
In case your resolution through the usual communication does not yield a positive outcome, you can escalate the issue through the three-tier escalation matrix of Sirohi e-Store.
| Escalation Level | Channel | Description |
|---|---|---|
01 Level 1 First Point of Support
| Virtual Support Assistant
| Primary 24/7 self-service chat interface available next to your orders for quick assistance. |
02 Level 2 Assisted Support
| Agent Connect
| Automatic transfer to a support executive if the Virtual Support Assistant cannot provide a solution. |
03 Level 3 Final Escalation
| Grievance Officer
| Final escalation tier if the issue remains unresolved after the previous levels of support. |
01 LEVEL 1
Virtual Support Assistant
Primary 24/7 self-service chat interface available next to your orders.
02 LEVEL 2
Agent Connect
Automatic transfer to a support executive if the Virtual Support Assistant cannot provide a solution.
03 LEVEL 3
Grievance Officer
Final escalation tier if the issue remains unresolved after the previous levels of support.
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Please keep your order number, registered mobile number and relevant transaction details ready when contacting support. This helps us investigate and resolve your concern efficiently.
Useful Sirohi e-Store Resources
Still need help?
Couldn't find the answer? Our support team is ready to help you with your Sirohi e-Store experience.